[Norfolk Yacht Agency Ltd T/A NYA Private Charter]
Registered office: [Brundall Bay Marina, Brundall, Norfolk, NR13 5PN]
Contact: [charter@nya.co.uk] | [01603 713434] | [www.nya.co.uk/boating-holidays]
Last updated: 24^th March 2026

Scope: These conditions apply to accommodation‑only boat hire bookings made directly with us (online, by phone, or by email).

1) Introduction

1.1. By making a booking with us, you agree to these Terms & Conditions and to any accommodation‑specific information shown on our website (including boat descriptions, restrictions, and Important Information pages).
1.2. Our boats are offered for holiday lettings only. Your booking gives you a licence to occupy the boat for holiday purposes during your hire period. It is not an assured tenancy or similar protected letting.
1.3. Bookings are for personal, non‑commercial use. You must not resell or advertise our boats for onward sale.

2) Website information

2.1. We aim to keep descriptions accurate and complete. Small differences can occur and facilities/services may occasionally be unavailable or restricted (e.g., maintenance or third‑party closures).
2.2. Wi‑Fi is subject to network conditions and is intended for leisure use, not business‑critical needs.
2.3. We are not responsible for changes or closures to local services/attractions.

3) Who can book & party composition

3.1. The party leader must be 18+ and is responsible for the booking, accuracy of details, and for the conduct of the party.
3.2. Unless we say otherwise, at least two adults (18+) must be aboard and capable of operating the vessel at all times.
3.3. Please tell us before booking if any guest has a medical condition or disability that may affect your stay. We’ll confirm what reasonable adjustments we can make; if we cannot safely accommodate the need, we may decline or cancel (with a refund).
3.4. Special requests (e.g., equipment, moorings) aren’t guaranteed but we’ll do our best.

4) Making a booking

4.1. A booking is made when we issue our written booking confirmation (email).
4.2. We may refuse a booking if we reasonably believe it’s not legitimate; that requirements/restrictions are likely to be breached; information supplied is incorrect; or where there has been vexatious/abusive behaviour towards our team.
4.3. Check your confirmation carefully and contact us promptly if anything looks wrong.

5) Prices & payment

5.1. Prices are in pounds sterling and include VAT and any applicable government charges known at the time of booking. If rates change, we may pass through changes imposed by law.
5.2. Deposit: 25% of the accommodation price is payable at booking (non‑refundable except where we cancel—see §13).
5.3. Balance: due 70 days (10 weeks) before your start date. Bookings made within 70 days require payment in full.
5.4. If any payment is not received on time, we may treat your booking as cancelled by you (see §10).
5.5. We accept payment by debit/credit card (and, if offered, bank transfer). We reserve the right to charge reasonable admin fees if a payment is rejected or recalled by your bank.

6) Security deposit, fuel & optional waivers

6.1. A refundable security deposit of £500 is due on arrival by card. It covers our insurance excess, extra cleaning, loss/damage, third‑party claims attributable to your party, late return fees and other sums due. It is not a cap on your liability. For certain groups (e.g., single‑sex/non‑family, we reserve the right to take a higher security deposit of £1000. Stag/hen parties are not permitted.

6.2. Fuel: A fuel deposit of £200 is taken on arrival. We adjust to actual usage on return and refund any unused balance (or charge extra if usage exceeds the deposit).
6.3. Damage waiver – Not offered as an alternative to the security deposit.

7) Changes to your booking

7.1. We’ll try to help if you want to change dates or boats, subject to availability.
7.2. Admin charge: £[35] for a date change; £[60] to change boat; plus any price difference at the current website price.
7.3. Significant changes may be treated as a cancellation and re‑booking (see §10).

8) Arrival, handover & return

8.1. Arrival: Your boat is usually available from 2.00pm on the start date. We’ll confirm your check‑in time the week before. latest check‑in 16:00 to allow for handover time.
8.2. Safety briefing & trial run are mandatory before departure. You agree to follow our safety instructions and local navigation rules.
8.3. Departure: Return to the handover yard by 09:00 on your end date, with all gear aboard, in a clean and tidy state.
8.4. Late return fee: up to £100 per hour (or part hour) plus any losses we incur (e.g., missed next‑hire turnaround), and recovery costs if you return to the wrong location.
8.5. If a mechanical issue arises, tell us immediately. We may delay departure or arrange repairs for safety reasons.

9) Your use of the boat (safety & conduct)

9.1. You must not operate the boat under the influence of alcohol or drugs.
9.2. Everyone must use buoyancy aids/lifejackets as directed—especially children and non‑swimmers.
9.3. Follow all Broads Authority byelaws and speed limits (generally 3–6 mph depending on the stretch) and navigate considerately to avoid wash damage. Plan for tides and bridge clearances; never force a bridge if clearance is insufficient.
9.4. Night navigation is not permitted under our hire terms (sunset to sunrise).
9.5. Maximum occupancy must not exceed the number shown for your boat. No events, parties, sub‑letting or commercial use.
9.6. Pets: No pets allowed on board except for Registered assistance dogs (notify us in advance with proof of documents).
9.7. No smoking or vaping inside the boat.
9.8. Electric vehicle charging: You must not charge EVs or high‑load appliances from boat shore‑power due to fire and equipment risks.
9.9. We may refuse handover, terminate or repossess the boat without refund for unsafe or unreasonable behaviour, breach of these Terms, or where we reasonably judge you unsuitable to take charge.

10) If you cancel

10.1. If you need to cancel, please contact us as soon as possible. The effective date is when we receive your notice.
10.2. Unless §10.3 applies, our standard cancellation charges (covering genuine losses) are:

“Total accommodation cost” includes boat hire and extras you purchased from us (pets, etc.) but excludes any third‑party fees you’ve paid elsewhere.

10.3. Compassionate waiver If you cancel or curtail your hire for a qualifying reason outside your control (e.g., serious illness/pregnancy complications arising after booking, death, redundancy after 2+ years’ service, jury/witness service, home uninhabitable by insured peril, police attendance after burglary, HM Forces posting/cancelled leave, quarantine, or inability to reach due to snow/flood/accident despite reasonable efforts), we may waive the above charges and refund the hire element less £[60] admin and any amendment/processing fees already incurred. Evidence will be required, and the accommodation must be left vacant. (If evidence isn’t provided within 12 months, standard charges apply.)
10.4. Part‑cancellations: Removing guests does not reduce the total price. No refund for early return unless §10.3 applies.
10.5. If we can re‑let your hire period after you cancel, we may, at our discretion, refund part of the charges (less admin) for the days re‑let.

11) If we change or cancel

11.1. We don’t expect to make changes, but mistakes and operational issues can occur. If we must cancel or can’t provide your booked boat, you may choose: (a) alternative boat or dates (pay/refund any price difference), or (b) a full refund of monies paid.
11.2. We won’t be liable for additional costs (e.g., travel) unless caused by our negligence.
11.3. Events beyond our control: We aren’t liable nor required to compensate for cancellations/changes due to events we can’t reasonably avoid (e.g., severe weather, flooding, epidemics, strikes, lock/bridge closures, government action, fire, or major mechanical failure that can’t be remedied in time).

12) Damage, cleanliness & right of access

12.1. You’re responsible for loss or damage caused by you or your party (including extra cleaning).
12.2. We (or our contractors) may access the boat if reasonably necessary (e.g., repairs, emergencies, suspected breach); we’ll give notice where practical.

13) Complaints

13.1. Please tell us during your hire if something isn’t right so we can put it right promptly.
13.2. If unresolved, email charter@nya.co.uk within 28 days of your return with details. This does not affect your legal rights.

14) Privacy

14.1. We process personal data per our Privacy Notice ([link]). We’ll use your details to manage your booking, safety and compliance.

15) Governing law

15.1. English law applies. Disputes will be dealt with by the courts of England & Wales.